Residents Scrutiny Panel

The Residents’ Scrutiny Panel is an important part of our Customer Influence and Impact Framework. Their main role is to:

Come to meetings to: 

  • Monitor HHS performance across housing and repairs.
  • Shape HHS approach to key policies and procedures that improve the way we deliver our tenancy, neighbourhood and repairs service. 
  • Discuss the performance of our maintenance contracts and repairs service.

What customers get out of it:

  • Make a difference to where they live
  • Help improve HHS services
  • Committee experience
  • Knowledge of housing

Skills needed:

  • Communication Skills
  • Chairing skills – leading discussions at meetings
  • Analytical skills – how does HHS perform and what can we do to improve
  • Scrutiny skills – careful examination of the housing service
  • Team work skills - to work well with other customers and the HHS Team

Time and frequency of engagement:

Meetings four times a year, in the Community Room at HHS Offices, 51 Scotland Road.

Membership of the Panel is open to all current Hundred Houses customers. We are looking for customers to join the panel.  If you'd like to be involved, please contact the office on 01223 315036 or email, via Facebook or Twitter, or contact your Housing Officer who will be happy to discuss it with you.


Current members

Scrutiny Panel Members

Hilary Bayles

Hilary lives in Vinter Terrace, Cambridge.

Hilary Bayles

Valerie Cutting

Valerie joined the Scrutiny Panel when she retired from the Board in September 2013.  Valerie lives in Inverness Close, Cambridge and has a lot of experience in working on various tenant/resident involvement forums including at Board level with Hundred Houses and as Chair of the Residents Association.  Valerie has also worked in the social housing sector both in local government and for a housing association.

Valerie Cutting

Denise Russell

Denise joined the Panel in in July 2013, lives in Whyford Close, Cambridge and is currently Chair of the Scrutiny Panel 

Denise Russell