How are we doing? Latest complaints performance just published.....
Every year we are required to publish a report showing the number of complaints we received, how we performed in responding to these complaints and what we are doing to learn from them.
Click the links below to see the report for 2024-25 and our self-assessment against the Housing Ombudsman's Complaint Handling Code:
2024-25 Complaints Performance Report
2025 Complaint Handling Code Self-Assessment