We know that when we make a mistake or when our service falls short it’s important that we quickly put things right. We also know there are improvements we can make to the way we handle complaints and we are committed to listening to you and learning when we don’t get things right. In July 2020 The Housing Ombudsman Service issued a new Complaint Handling Code and having compared our complaints service against the requirements in the code, we are currently reviewing our Complaints Policy to make sure is supports us resolving complaints promptly, politely and fairly. If you would like to share your experience and ideas on how we can get better at resolving complaints and would like to influence our policy please get in contact by emailing firstname.lastname@example.org or calling us on 01223 315036. We will then get in contact in the New Year to seek your views. You can view our self-assessment against The Housing Ombudsman Complaint Handling Code here.