We are running our 2022 STAR tenants satisfaction survey in May in conjunction with ARP Research. We want to know how you feel about the services we provide and will use the results to plan service improvements. We do the survey every few years and ask similar questions so we can also track whether we are improving and take action if we are not. All households will receive a copy of the questionnaire in early May either via email or via the post and this will be followed by SMS if we have your mobile number.
Everyone who takes part will be entered into a free prize draw to win one of
1 x £100, 1 x £50 and 3 x £25 prizes in Love2Shop vouchers!
What is a STAR survey?
STAR stands for Survey of Tenants And Residents. The STAR survey is based on a framework that is designed for social landlords to collect tenant and resident satisfaction feedback in a consistent, measurable way. By completing the survey in this way, we can benchmark with other social landlords.
Why are we doing a survey now?
The last time HHS did a full STAR satisfaction survey was in 2019 so we really need to understand how satisfaction levels have progressed since then. We are planning to use the results from this survey in the annual report that will be published later in the summer.
It’s vital that we collect and understand the views and opinions from our tenants in order to be able to identify the areas we need to focus on over the next 12 months.
Who are ARP Research?
We have appointed ARP Research to complete this survey on our behalf because they have significant experience of these surveys in the housing sector. We have provided tenants contact details to ARP Research to carry out the survey on our behalf in line with data protection rules (GDPR). The survey is completely confidential, which means that any answers will be kept separate from anyone’s identity.
How will data be collected?
We are sending out electronic survey forms to all tenants we have email addresses for and paper forms in the post where we don’t have email addresses. If people receive a survey form in the post, they will still be able to complete the survey online. The survey should only take a few minutes to complete.
Every responder will be included in a prize draw and could win one of 1 x £100, 1 x £50 and 3 x £25 prizes in Love2Shop v ouchers.