Your Tenancy

We hope that you are happy in your home

For useful information about your tenancy, click the link below to view the Tenancy Handbook

Tenancy Handbook 2025

Type of tenancy Circumstances in which they would be used
Assured tenancyAssured tenancies, sometimes also referred to as periodic assured non-shorthold or lifetime tenancies, will be granted where:

  • An existing HHS tenant with an assured tenancy moves to another HHS home
  • The applicant has an existing assured tenancy with another registered provider (or secure tenancy with a local authority) which they have held from 1 April 2012 or before
  • The home was purpose built for people aged 55 years or over
  • The home was purpose built or specially adapted to accommodate customers with physical disabilities
Fixed term tenanciesFixed-term tenancies have a set duration, unlike assured lifetime tenancies. We are no longer issuing Fixed term Tenancies as we have decided to phase out this tenancy type (from October 2024) because we believe in providing longer term security and stability for tenants.

For those tenants who are already on a fixed term tenancy, when the tenancy has 12-months remaining, we will contact you to arrange a meeting. This meeting will explain the review process and gather the necessary information for the review. Between 8 and 12 months before the tenancy ends, a panel, including the Housing Officer and Housing Manager, will review your tenancy. The panel will consider your current circumstances and tenancy conduct, then decide on one of the following actions:

  • Convert to an Assured Tenancy
  • Or not to offer a further tenancy and assist the tenant in finding suitable alternative accommodation.

If a decision is made to offer a tenancy at a more suitable home but no such property is available, an assured shorthold tenancy may be offered at the current home until a suitable property is found.

If no further tenancy is offered, we will provide our decision and assist you in finding alternative accommodation by advising on housing options and notifying the local authority of the decision.

The outcome of the review will be communicated in writing within 28 days of the review meeting. Tenants have the right to appeal a decision not to offer another tenancy, as detailed in section 8 of the Tenancy Policy. Tenancy Policies

Protected assured tenanciesTenancies granted before the Housing Act 1988, on or before January 15th, 1989, were let under protected assured tenancies (or secure tenancies for local authority providers), offering additional rights like the preserved right to buy and protected fair rents.

While this type of tenancy is no longer offered to new tenants, HHS tenants with an existing protected assured tenancy will retain their protected status if they move to another HHS social rented home.

Assured shorthold tenanciesWe’ll only offer these as a short-term solution to a housing problem, as they provide less security to the tenant, in the following situations:

For accommodation in one of our move-on schemes.

For homes let on an intermediate rent basis.

When it’s not appropriate to grant a tenancy for six or more years, such as during an options appraisal (when we are considering the future use of the property or area) or when redevelopment is being considered.

Starter/probationary tenancies

 

A starter or probationary tenancy is a weekly periodic assured shorthold tenancy, usually for 12 months, during which the tenant does not enjoy the same rights as an assured or fixed-term tenancy which succeeds it.

HHS will only use tenancies with an initial starter or probationary period in the following circumstances:

  • Where it forms part of a local lettings policy that has been agreed with the local authority to address concerns regarding anti-social behaviour or community sustainability or cohesion; or
  • For homes managed on behalf of another housing provider where it is a requirement within the management agreement.

If the conditions of the Starter Tenancy are kept to, a starter tenancy will be converted to an assured  at the end of 12 months. In cases where there have been breaches to the agreement, a starter tenancy can be extended by a further six months.

Licences

 

Licence agreements offer less rights to occupants and can only be used in certain circumstances. HHS will only use licence agreements where:

Required to do so on behalf of another housing provider or partner agency as part of a management agreement,

There is a need to grant to customers under 18 years of age as outlined in section 8 below.

Temporary occupation on a short-term basis