We are committed to delivering the best possible service to our residents. We expect our contractors, subcontractors and their operatives to follow the highest standards and use best practice when carrying out work on your home.
We have a Code of Conduct for all our contractors which states the standards that we expect of them whilst working in your homes.
Click here to see the Code of Conduct for Contractors in full
The standards we expect include:
- Arriving on time and checking to ensure an adult is present in the property
- Respect whilst working in your home (e.g. not smoking, eating, consuming alcohol, playing loud music, leaving a mess or causing nuisance)
- Working in a safe and responsible way
- Regular updates to let you know how the work is progressing and give an approximate completion time, keeping you informed if this changes
Our contractors are required to carry photo ID and to show this to you before they enter your home. Please do not let anyone into your home without checking this first. If you are still uncertain please contact us. Genuine callers will not mind waiting whilst you check this out with us.
Our contractors will not carry out works in homes where only children are present, so please make sure that a responsible adult is always at home when the appointment is due.
We need to ensure a safe working environment for our employees and contractors, so we ask that any animals are removed from the area and that you (or your guests) don’t smoke while the contractors are in the home.
