We hope that you are happy in your home. The advice below will help you to live happily and safely in your home
For useful information about your tenancy, click the image below to view the Tenancy Handbook
To read our Tenancy Policy and Tenancy Permissions policy, see the policies page:
Tenancy, Lease, Rent and Charges Policies
Click here to find out more about Home Contents insurance
Rubbish and recycling
You are responsible for putting your rubbish and recycling bins out for collection. Check with your local council for the collections days, and what to put in each bin. They can also provide you with details on where you can recycle other items such as clothing, textiles, books, oil, and other garden and household waste.
Please be considerate when disposing of your rubbish by using the right bins, particularly if you live in a flat where there are shared facilities.
Bulky Waste
Cambridge City Council provide a bulky household waste-collection service for many common household items. They will collect a maximum of nine items per collection. Click the link for more information:
Cambridge City Council Bulky Waste Collections
Collection of these items should be requested using the online forms provided within the Bulky Waste Collections – Cambridge City Council link. Please ensure you read the guidance before making your request and understand the charges that are applied.
Other options
Alternatively you could use one of a number of local charities that collect large suitable items for re-use, these charities can be found by following the same link to Cambridge City Councils bulky items.
Parking
Please be responsible and considerate when parking cars, bikes and other vehicles at home. Make sure you are not blocking any access points and where possible park in designated car or bike parking areas.
You can repair your car from time to time, but this mustn’t cause a nuisance or danger to others or be commercial activity. Please do not pour engine oils etc down drains or on the road.
Pets
You need our permission to keep a pet in your home. We will generally allow this as long as your pet(s) is/are kept under control, doesn’t frighten, annoy or harm other people or cause damage to your home and you clear up any mess it makes.
We don’t allow pets such as cats or dogs in flats where there is a shared entrance or no private garden.
Contact us on info@hhs.org.uk if you would like permission to keep a pet.
Going away
Keep your home safe
If you are going away, even for a short time, make sure that your home cannot be targeted by criminals by taking a few simple precautions:
- leave a light on when you go out for the evening, or use an automatic timer switch if you are going away for longer periods
- cancel any regular deliveries such as milk or papers
- ask a neighbour or friend to keep an eye on your home
- make sure pets are taken care of while you are away
In cold weather
Make sure you take precautions against burst pipes in cold weather, by leaving your heating on a low setting. If you are going away for longer periods, drain down your system and switch off your boiler/immersion heater.
