Tenant Satisfaction Measures - Your views on our performance
In April 2024, the Regulator of Social Housing introduced a new requirement for all social housing landlords to report annually on a set of measures that tell you how well we are performing. These are called the Tenant Satisfaction Measures (TSMs).
These consist of management data measures (for instance whether we completed gas safety checks within target) and customer perception scores. The customer perception scores are from the annual customer satisfaction survey that we completed in February 2025.
Click the link below to read how Hundred Houses performed on all the Tenant Satisfaction Measures during 2024-25:
TSMs Performance Report 2024-25
You can read a summary of approach for how this survey was delivered and the questions that were asked during this survey by clicking the links below:
Hundred Houses Society TSM survey 2024-25 Questionnaire
Hundred Houses Society TSM survey 2024-25 Summary of Approach