Complaints Performance Review | News

Complaints Performance Review

On 1st April 2024, the Housing Ombudsman introduced a new Complaints Handling Code which sets out how we should manage complaints we receive. As part of this new code, we are required to publish an annual report showing the number of complaints we received, how we performed in responding to these complaints and what we are doing to learn from them.
To view the reprt, click the link below:

Complaints Performance Report 2023-24 

We are also required to carry out and publish a self-assessment against the Housing Ombudsman’s Complaints Handling Code which you can find here:

2024 Complaints Handling Code Self-Assessment

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