The Residents’ Scrutiny Panel is an important part of our Customer Influence and Impact Framework, meeting 4 times a year
The Panel’s main role is to:
Monitor HHS performance across housing and repairs.
Shape HHS approach to key policies and procedures that improve the way we deliver our tenancy, neighbourhood and repairs service.
Discuss the performance of our maintenance contracts and repairs service.
What customers get out of it:
- Make a difference to where they live
- Help improve HHS services
- Committee experience
- Knowledge of housing
Skills needed:
- Communication Skills
- Chairing skills – leading discussions at meetings
- Analytical skills – how does HHS perform and what can we do to improve
- Scrutiny skills – careful examination of the housing service
- Team work skills – to work well with other customers and the HHS Team
Panel membership:
Meetings four times a year, in the Community Room at HHS Offices, 51 Scotland Road.
The full terms of Reference for the Scrutiny Panel can be viewed here: Scrutiny Panel Terms of Reference 2025
Membership of the Panel is open to all current Hundred Houses customers. We are looking for customers to join the panel. If you’d like to be involved, please contact the office on 0300 303 5770 or email info@hhs.org.uk, or contact your Housing Officer who will be happy to discuss it with you.
