In April 2024, the Regulator of Social Housing introduced a new requirement for all social housing landlords to report annually on a set of measures that tell you how well we are performing. These are called the Tenant Satisfaction Measures (TSMs).
These consist of management data measures (for instance whether we completed gas safety checks within target) and customer perception scores. The customer perception scores are the results of the annual customer satisfaction survey that we complete. This customer perception survey is completed on our behalf by ARP Research, who are an external customer insight specialist.
To find out how we performed on these Tenant Satisfaction Measures, please click the links below.
You can also see a summary of approach for how this survey was delivered and the questions that were asked during this survey.
