Email and telephone
Email: info@hhs.org.uk
Telephone: 0300 303 5770
Telephone lines are open on Mondays 9.00am to 4.00pm, Tuesday – Friday 9.30am to 4.00pm. If our lines are busy during these times, our call back service is available as an alternative to holding, and you will receive a call the same day from our Customer Service Team.
Out of hours emergency repairs number: 0300 303 5770 option 1
Offices
Our offices at 51 Scotland Road are closed for walk-in enquiries but customers who would like to make an appointment can do so by choosing from a number of options –
- an appointment at our offices
- an appointment for a home visit or at another location of your choice
- a call over Zoom or Teams.
Please contact our Customer Service Team on 0300 303 5770 and they will be happy to arrange this with the appropriate team member.
We aim to acknowledge all enquiries with 2 working days. If we cannot resolve your enquiry when we first acknowledge it, we will aim to do so within 2 working days. If this is not possible, we will tell you when you can expect a resolution or your next update.
Updates will be provided using your preferred contact method, and will include:
- progress made
- next steps
- expected timescales
- explanation of any delays
If there is a delay, or if progress is slower than expected, we will let you know immediately
