Tenants and residents > Complaints

Complaints

Hundred Houses Society is committed to providing high quality services to all our customers, but there may be times when things go wrong. When our service does not meet the expectations of our customers we want to know about it, so that we can investigate what went wrong, learn from our mistakes, apologise for any failure on our part and make improvements.

The Society will take all complaints seriously and aims to ensure that customers' needs are met in an efficient, effective, courteous, fair, accessible and consistent manner.

For more information, please read our complaints leaflet (PDF, 332K) and our commitment to customer care.

Make a complaint online

Please use the form below, giving us as much detail as possible, and we will get back to you promptly.

Name

Telephone number

email address (optional)

Complaints about anti-social behaviour and nuisance will be dealt by our housing management team under our Nuisance and Anti-social Behaviour Policy and Procedures.

If you are dissatisfied with any other aspect of our service this will be dealt with through our Complaints Policy and Procedure.

Please indicate which type of complaint you are making. general complaint anti-social behaviour/nuisance complaint

What do you want to complain about? Please give as much detail as possible about the problem with dates and who you have spoken to.

Please explain the effect this has had on you.

What do you want us to do to put things right?

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