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# Hundred Houses Society

## Sitemaps

- [XML Sitemap](https://www.hhs.org.uk/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [News](https://www.hhs.org.uk/page/news/) - Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.
- [Would you like to help shape and improve the services we provide?](https://www.hhs.org.uk/about-us/news/would-you-like-to-help-shape-and-improve-the-services-we-provide/) - We are seeking customers who want to help make a real difference to the services we provide. Our Scrutiny Panel is being renamed the Service Improvement Group - a clearer name for a group that is all about turning customer feedback into better services. We have vacancies for this group and would love to hear
- [Severe Wildfire Alert](https://www.hhs.org.uk/about-us/news/severe-wildfire-alert/) - A severe wildfire alert has been issued due to the current hot, dry conditions and there is a very high risk of wildfires across the country. Residents are urged not to undertake any activity that could start a fire, including: Disposable barbecues Fire pits Garden incinerators and bonfires Fireworks Discarding cigarettes or matches Even a
- [Join us for our Annual General Meeting](https://www.hhs.org.uk/about-us/news/join-us-for-our-annual-general-meeting/) - Hundred Houses Society will be holding its Annual General Meeting on 22nd September. Ahead of the AGM this year there will be a homes tour of Fallowfield with a focus on improvements and sustainability. The tour will begin at the HHS offices and finish at Brown’s Field Community Centre, where refreshments will be served before
- [Could you help shape the future of housing in Greater Cambridge?](https://www.hhs.org.uk/about-us/news/could-you-help-shape-the-future-of-housing-in-greater-cambridge/) - We're looking for exceptional people to join Hundred Houses Society as Board Members and an Independent Audit & Risk Committee Member. This is an opportunity to use your skills, experience and judgement to make a tangible difference to the lives of local people whilst helping guide the future of a respected community housing association managing
- [Tips for surviving the heatwave!](https://www.hhs.org.uk/about-us/news/tips-for-surviving-the-heatwave/) - We hope you are all managing to stay well in this extremely hot weather! Click the links below for advice on how to keep safe and warning signs to be aware of: Government advice on how to keep cool and stay well during hot weather NHS Information about Heat Exhaustion and Heatstroke
- [How tenant feedback helped make Freeman House safer!](https://www.hhs.org.uk/about-us/news/how-tenant-feedback-helped-make-freeman-house-safer/) - New cameras installed after residents raised concerns about coverage Listening to tenants Tenants told us that CCTV was missing some important external areas. Their feedback showed exactly where improved coverage was needed to help residents feel safer. Turning feedback into action In response, we installed extra cameras in the areas residents identified. It’s a simple
- [Could you be our next Board or Committee member?](https://www.hhs.org.uk/about-us/news/could-you-be-our-next-board-or-committee-member/) - We are currently recruiting for new Board and Committee members...... This is an opportunity for residents to contribute to strategic decisions that affect homes, services and communities. The roles are currently open to Hundred Houses customers only - for more information click the links below: Closing date 18th May 2026 HHS Governance Roles Advert April
- [We want to survey your home!](https://www.hhs.org.uk/about-us/news/our-stock-condition-survey-programme-for-2026/) - Our stock condition survey programme for 2026 Since November 2022, HHS have been working with Michael Dyson Associates, who are a surveying company, to carry out stock condition surveys on the homes that we own. These surveys provided us with up-to-date information about the condition of homes and identified whether any urgent repair works were
- [Support for our Customers](https://www.hhs.org.uk/about-us/news/support-for-our-customers-2/)
- [Could you be our new ICT Assistant?](https://www.hhs.org.uk/about-us/news/could-you-be-our-new-ict-assistant/) - An exciting new role with us is now open, ideal for anyone starting their career in IT. This is an opportunity to learn every part of IT and how it interacts with every part of an organisation. For more information: https://hhs.current-vacancies.com/Jobs/Advert/4162397...
- [Calling all Shared Owners and Leaseholders!](https://www.hhs.org.uk/about-us/news/calling-all-shared-owners-and-leaseholders/) - The next Homeowners' Forum will be on Wednesday 15th April at 6pm on Zoom. Email CustomerEngagement@hhs.org.uk or call 01223 856397 if you would like to attend.
- [Free LifeSkills online sessions for Customers!](https://www.hhs.org.uk/about-us/news/free-lifeskills-online-sessions-for-residents/) - Connecting Cambridgeshire has partnered with Family Action to offer a set of free online LifeSkills sessions this spring, open to residents across Cambridgeshire and Peterborough. The sessions provide supportive, practical guidance on cyber safety, learning confidence, budgeting and finding better work opportunities — and may be helpful for you if you would like support, are
- [Our customers are at the heart of all we do!](https://www.hhs.org.uk/about-us/news/our-customers-are-at-the-heart-of-all-we-do/) - Click the link to see how our customers influence all we do at HHS.... Customer Engagement Feedback and Influence Approach Feb 2026
- [Your Home, Your Voice - new schedule out now!](https://www.hhs.org.uk/about-us/news/your-home-your-voice-new-schedule-out-now/) - Click the link below to see the new schedule of Your Home, Your Voice events, meetings and estate walkabouts YHYV Schedule Jan - June 2026 Estate Walkabout Meeting Schedule Jan - Jun 2026 And see the YHYV page for more information Your Home, Your Voice
- [Household Support Fund - application window closing soon](https://www.hhs.org.uk/about-us/news/household-support-fund-application-window-closing-soon/) - Last call for applications to the government Household Support Fund! The closing date for applications has been brought forward to 12.00 midday on Monday 23rd February 2026. For more information and other help available see Support with the cost of living/Household Support Fund
- [Help us improve your homes!](https://www.hhs.org.uk/about-us/news/help-us-improve-your-homes/) - During early 2026, we are developing our new homes strategy which will set out how we want to learn more about the homes customers live in and how they can be improved. Alongside the new homes strategy, we are also developing a new sustainability strategy which will set out how we make customers homes and
- [Winter newsletter just published!](https://www.hhs.org.uk/about-us/news/winter-newsletter-just-published/) - Click the link below to read the latest HHS newsletter Newsletter - Winter 2025-26 Wishing all our customers a very Happy Christmas and New Year
- [Latest Customer Feedback](https://www.hhs.org.uk/about-us/news/latest-customer-feedback/) - We want to share details of your feedback and our response to what you’ve told us, so click below to see a 6-month summary of April-September 2025 Customer Feedback April - September 2025
- [Support for our Customers](https://www.hhs.org.uk/about-us/news/support-for-our-customers/)
- [Damp and mould - Awaab's Law now in force](https://www.hhs.org.uk/about-us/news/damp-and-mould-awaabs-law-now-in-force/) - On 27th October 2025, Awaab’s Law was launched. This new law means landlords must respond to damp and mould cases within strict timescales and aims to protect residents by ensuring any damp and mould cases are resolved promptly. In response to Awaab’s Law, we have launched our new Damp, Mould and Condensation process to ensure
- [Heating Check Time!](https://www.hhs.org.uk/about-us/news/heating-check-time/) - As the colder months approach, please switch on your heating to make sure it’s working properly. Simply turn your heating on for a short while and check that your radiators warm up as expected. If you notice any issues, please let us know straight away so we can get it fixed before the busy winter
- [2024-25 Annual Report for Customers just published!](https://www.hhs.org.uk/about-us/news/2024-25-annual-report-for-customers-just-published/) - Our Annual Report for 2024-25 is now published, setting out all that HHS has done to support our customers, improve their homes and keep them safe over the last year, and where we aim to improve for the future. Click the link below to read a copy: Annual Report for Customers 2024-25
- [Reporting a repair? Don't forget you can send photos!](https://www.hhs.org.uk/about-us/news/reporting-a-repair-dont-forget-you-can-send-photos/) - When you are reporting a repair, don't forget it really helps if you can take a photo or 2 and email them to us. We'll pass them on to the contractor who will then be able to see more clearly what the problem is and be able to fix it more quickly !
- [Reminder to eligible households to get £150 off energy bills](https://www.hhs.org.uk/about-us/news/reminder-to-eligible-households-to-get-150-off-energy-bills/) - Eligible households are encouraged to check they are named on their electricity bill to automatically benefit from the Warm Home Discount this winter. Click the link for more information Warm Home Discount Winter 2025
- [Free help and advice for pet owners from Woodgreen Community Support!](https://www.hhs.org.uk/about-us/news/free-help-and-advice-for-pet-owners-from-woodgreen-community-support/)
- [Building Safety and Maintenance Forum - your chance to get involved!](https://www.hhs.org.uk/about-us/news/building-safety-and-maintenance-forum-your-chance-to-get-involved/) - The next Building Safety and Maintenance Forum will take place on Wednesday 1st October at 2pm. The topic will be 'Working Safely Within the Home'. This is your opportunity to share your experience of when work has been completed in your home, and discuss areas and suggestions for improvements If you have any questions, or to
- [Your Home, Your Voice - new schedule for autumn and winter 2025](https://www.hhs.org.uk/about-us/news/your-home-your-voice-new-schedule-for-autumn-and-winter-2025/)

## Pages

- [Home](https://www.hhs.org.uk/) - Hundred Houses Society is a not for profit housing association founded in 1933 and is a registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society.
- [Compliments and Complaints.](https://www.hhs.org.uk/your-home/complaints/) - Complaints Focus Group — Wednesday 30 September Have your say and help shape how we handle complaints. Join our in-person focus group to share your experiences, discuss what works well, and suggest improvements. The session takes place from 4.00pm to 6.30pm at Hundred Houses Society, 51 Scotland Road, Cambridge, CB4 1QW. To attend, please email
- [Domestic Abuse](https://www.hhs.org.uk/help-support/domestic-abuse/) - No one should live with or in fear of violence, abuse or intimidation from a partner, ex-partner or someone else in their household. If you need urgent help, call 999 and ask for the police. If you are worried about being overheard, you can secretly dial 999 and then press 55 when prompted. https://www.youtube.com/watch?v=198Qrbg0_3E If
- [Sustainability](https://www.hhs.org.uk/your-home/sustainability/) - Our Sustainability Approach Alongside our focus on our customers and our homes, as a business we are keen to reduce our carbon emissions and the impact we have on the environment. Our new sustainability strategy sets out our commitment to how we plan to reduce our carbon footprint on existing homes, any future new homes
- [Rent & Service Charges](https://www.hhs.org.uk/your-home/your-rent/) - Changes to your rent and service charges 2026-27 Rent and service charges are reviewed each year. For more information about the changes for 2026-27, click the links below: Changes to your rent and service charges 2026-27 Rent Review FAQs 2026-27 Rents and service charges It is a condition of your tenancy that your rent is
- [Communal areas](https://www.hhs.org.uk/your-home/your-tenancy-2/communal-areas/) - Communal areas relate to any type of property where there are shared areas Inside a property they could be corridors, stairways, door entrances, communal rooms, lifts etc. Outside a property they could be shared gardens, pathways, parking areas, bin stores, drying areas etc. We ask that you show consideration and respect for others using the facilities. Never
- [Tenancy, Lease, Rent and Charges Policies](https://www.hhs.org.uk/your-home/tenancy-and-homes-policies/tenancy-lease-rent-and-charges-policies/) - Click on the links below to view our policies and procedures Allocations Policy Anti-Social Behaviour Policy Keeping Communal Areas Safe Policy Compensation Policy Complaints Policy Domestic Abuse Policy Empty Homes Policy Empty Homes Standard Lease Extension Policy Mutual Exchange Policy Positive Action Fund Procedure Rechargeable Repairs Policy Rent Arrears and Sundry Debts Policy Rent Setting
- [Health and Safety Compliance Policies](https://www.hhs.org.uk/your-home/tenancy-and-homes-policies/health-and-safety-compliance-policies/) - Click on the links below to view our policies and procedures Asbestos Management Policy Communal Areas Policy Damp Mould and Condensation Policy Electrical Safety Policy Fire Safety Policy Heating Safety Policy Legionella Management Policy Lifts, Lifting Equipment and Power Doors Policy For all other policies see About Us/Policies and Strategies
- [Property Management Policies](https://www.hhs.org.uk/your-home/tenancy-and-homes-policies/property-management-policies/) - Click on the links below to view our policies and procedures Adaptations Policy Code of Conduct for Contractors Empty Homes Policy Empty Homes Standard Places - Improving Neighbourhoods Policy Repairs & Maintenance Policy Rechargeable Repairs Policy For all other policies see About Us/Policies and Strategies
- [Tenancy & Homes Policies](https://www.hhs.org.uk/your-home/tenancy-and-homes-policies/) - Click on the links below to view our Tenancy and Homes policies and procedures Property Management Policies Health and Safety Compliance Policies Tenancy, Lease, Rent and Charges Policies For all other policies see About Us/Policies and Strategies
- [Gas Safety Week](https://www.hhs.org.uk/your-home/home-safety/gas-safety-week/) - Gas Safety Week 2026: Take no Chances We are proud to support the 16th annual Gas Safety Week 2026, taking place on from 14th to 20th September. Gas safety is something no one should have to take chances with. Coordinated by Gas Safe Register, the official list of engineers who are legally qualified to work
- [Help and Support](https://www.hhs.org.uk/help-support/get-some-help/) - Domestic Abuse Click here for more information: Help and Support/Domestic Abuse Positive Action Fund For details about our Positive Action Fund and how we can support you, go to our Positive Action Fund page. Positive Action Fund We also work with a number of external providers to provide support to our residents. The support you
- [Anti-social Behaviour](https://www.hhs.org.uk/help-support/anti-social-behaviour/) - At Hundred Houses Society we take anti-social behaviour seriously. Click to see our Anti-Social Behaviour Policy To report anti-social behaviour, call us on 0300 303 5770 or click to complete an HHS ASB Report Form and e-mail it to info@hhs.org.uk To record incidents of anti-social behaviour you can download ASB Diary Sheets We aim to respond to
- [Asbestos Information](https://www.hhs.org.uk/your-home/home-safety/asbestos-information/) - What Is Asbestos? Asbestos is a natural mineral. It has many uses and was made into lots of different building materials and used in machinery and equipment. Most was banned in 1985, but asbestos cement (the corrugated grey material you see on garage roofs) was in use up until 1999. So any house or flat
- [Contractors](https://www.hhs.org.uk/your-home/repairs-and-improvements/contractors/) - We are committed to delivering the best possible service to our residents. We expect our contractors, subcontractors and their operatives to follow the highest standards and use best practice when carrying out work on your home. We have a Code of Conduct for all our contractors which states the standards that we expect of them
- [Policies and Strategies](https://www.hhs.org.uk/about-us/policies-and-strategies/) - To view our policies and strategies click the links below: Policies Property Management Policies Health, Safety and Compliance Policies Tenancy, Lease and Rent and Charges Policies Governance Policies Strategies Customer Engagement Feedback and Influence Approach 2026 Customer Strategy 2025-28 Development Strategy 2026-29 Homes Strategy 2026-29 HHS Corporate Strategy 2026-29 HHS Customer Charter Sustainability Strategy 2026-30
- [Customer Forums and Focus Groups](https://www.hhs.org.uk/community/residents-forums-and-focus-groups/) - At HHS we are keen to hear your views, understand and learn from you. There are lots of different ways you can get involved - let us know what you think and help us to improve! One off Focus Groups Focus Groups are one-off meetings to hear your views on a particular topic. If you would like
- [Board and Committee Members](https://www.hhs.org.uk/about-us/board-and-committee-members/)
- [Customer Support Offered](https://www.hhs.org.uk/help-support/help-and-support-offered/)
- [Customer Support Offered 2025-26](https://www.hhs.org.uk/customer-support-offered-2025-26/)
- [Customer Support Offered 2026-27](https://www.hhs.org.uk/customer-support-offered-2026-27/)
- [2026-27 Performance](https://www.hhs.org.uk/2026-27-performance/)
- [Being involved](https://www.hhs.org.uk/community/being-involved/) - We really benefit when our customers get involved and provide us with feedback that helps shape the services we provide. We want to encourage as many customers as possible to share their views. Our Customer Influence and Impact Framework includes different ways that customers can get involved and you can find further details below. Get
- [Homeowners Section](https://www.hhs.org.uk/homeowners-section/) - Click the links below to access documents, policies and procedures for Homeowners: Buying a home Shared Ownership Buildings Insurance Staircasing Selling your home Leaseholder Handbook Shared Ownership Allocations Policy Homeowners' Forum Action Plan - Dec 2025 Homeowners' Forums are held twice a year on Zoom - let us know if you would like to join
- [Tenant Satisfaction Measures 2025-26](https://www.hhs.org.uk/about-us/how-are-we-performing/tenant-satisfaction-measures/tenant-satisfaction-measures-2025-26/) - To find out how we performed on the Tenant Satisfaction Measures in 2025-26, click the links below: TSM survey 2025-26 Summary of Approach TSM Survey 2025-26 Questionnaire
- [Your Home, Your Voice](https://www.hhs.org.uk/community/your-home-your-voice/) - During 2024 we launched our customer engagement, feedback and influence model, which explains our approach to hearing feedback from our customers. We launched this to make it easier for our customers to communicate their feedback with us and for us to ensure feedback is heard. We call this ‘Your Home, Your Voice’ (YHYV). The aim
- [How we are performing](https://www.hhs.org.uk/about-us/how-are-we-performing/)
- [Customer Feedback](https://www.hhs.org.uk/about-us/customer-feedback/) - We want to share details of your feedback and our response to what you’ve told us, so click the images below to see 6-month summaries for 2025-26:
- [Annual Reports](https://www.hhs.org.uk/about-us/publications/)
- [Social activities](https://www.hhs.org.uk/community/social-activities/) - Community Coffee Mornings Our monthly coffee mornings take place on the second Friday of each month, from 10.00am to midday in the Community Room at 51 Scotland Road CB4 1QW. Please come along and join us! Forthcoming dates are: August 14th, September 11th , October 9th For more information, contact info@hhs.org.uk The Community Room is
- [Tenant Satisfaction Measures](https://www.hhs.org.uk/about-us/how-are-we-performing/tenant-satisfaction-measures/) - In April 2024, the Regulator of Social Housing introduced a new requirement for all social housing landlords to report annually on a set of measures that tell you how well we are performing. These are called the Tenant Satisfaction Measures (TSMs). These consist of management data measures (for instance whether we completed gas safety checks
- [Tenant Satisfaction Measures 2024-25](https://www.hhs.org.uk/about-us/how-are-we-performing/tenant-satisfaction-measures/tenant-satisfaction-measures-2024-25-2/) - To find out how we performed on the Tenant Satisfaction Measures in 2024-25, click the links below: TSM survey 2024-25 Summary of Approach HHS TSM Survey 2024-25 Questionnaire
- [Planned Maintenance Works](https://www.hhs.org.uk/your-home/repairs-and-improvements/planned-works/) - When we say ‘planned maintenance works’ we mean major repairs that we plan in advance, rather than repairs that get completed in a reactive way when something goes wrong. Planned maintenance works include internal works such as bathroom and kitchen renewals, central heating renewals and electrical upgrades, and external works such as re-roofing, works to
- [2025-26 Performance](https://www.hhs.org.uk/about-us/how-are-we-performing/2025-26-performance/)
- [Working for HHS](https://www.hhs.org.uk/about-us/working-for-hhs/) - Current vacancies Click here to view our current vacancies Benefits for Employees The Society offers a range of benefits to all employees including: a defined contributions pension scheme life assurance private medical insurance 28 days annual leave each year (pro-rated for part-time staff), with an option to increase this in certain circumstances flexible working arrangements a
- [Buildings Insurance](https://www.hhs.org.uk/find-a-home/shared-ownership/buildings-insurance/) - If you buy your home outright, what happens with buildings insurance will depend on where your home is located. In some areas, we will remove your home from our insurance policy and you’ll need to arrange your own buildings insurance, giving you full control over your cover. In other areas, we’ll continue to provide buildings
- [Shared Ownership](https://www.hhs.org.uk/find-a-home/shared-ownership/) - What is shared ownership? Shared ownership helps people who cannot afford to buy a home outright, to purchase a home in stages. Hundred Houses owns the freehold of the property and sells a shared ownership lease to the occupier. Applicants buy a share of the home (usually 50%, but it could be more or less)
- [Customer Scrutiny Panel](https://www.hhs.org.uk/community/residents-scrutiny-panel/) - The Residents’ Scrutiny Panel is an important part of our Customer Influence and Impact Framework, meeting 4 times a year The Panel's main role is to: Monitor HHS performance across housing and repairs. Shape HHS approach to key policies and procedures that improve the way we deliver our tenancy, neighbourhood and repairs service. Discuss the
- [Governance Policies](https://www.hhs.org.uk/about-us/policies-and-strategies/wellbeing-and-general-policies/) - To view our policies and strategies click the links below: Data Protection and GDPR Shareholding Policy
- [Buying a home](https://www.hhs.org.uk/find-a-home/buying-a-home/) - Shared Ownership Shared ownership offers people the chance to to take the first step towards owning their home by part-owning and part-renting the property on a lease. You would take out a mortgage to buy an initial share (usually 50%), and pay rent to us on the remaining share. To find out more about shared
- [Mutual Exchange](https://www.hhs.org.uk/find-a-home/mutual-exchange/) - Mutual Exchange A mutual exchange is where you swap your home with another tenant. You will need our permission and the permission of the other landlord before you can exchange, and we will normally only refuse permission if there is good reason, for example: Legal action is being taken against you (e.g. for rent that you
- [Damp and Mould](https://www.hhs.org.uk/your-home/damp-mould-and-condensation/) - We take cases of damp and mould really seriously. If you think you have issues with damp, mould or condensation in your home, please tell us as soon as possible so that we can respond accordingly. Determining whether you have damp, mould or condensation in your home isn’t always easy. All homes experience condensation, especially in
- [Your Tenancy](https://www.hhs.org.uk/your-home/your-tenancy-2/) - We hope that you are happy in your home For useful information about your tenancy, click the link below to view the Tenancy Handbook Tenancy Handbook 2025
- [Aids and Adaptations](https://www.hhs.org.uk/help-support/aids-and-adaptations/) - You or a member of your household may find that some adaptations will make your life a lot easier. Adaptations to your home fall under two categories: Minor adaptations- such as grab rails around the home Major adaptations- such as lifting equipment or level access showers HHS has an annual budget for minor adaptations, so if
- [Cookies Policy](https://www.hhs.org.uk/cookies-policy/) - Click here to view our Cookies Policy
- [Living in Your Home](https://www.hhs.org.uk/your-home/) - We hope that you are happy in your home. The advice below will help you to live happily and safely in your home For useful information about your tenancy, click the links below to view the Tenancy Handbook and Tenancy Permissions Policy Click here to find out more about Home Contents insurance Rubbish and recycling
- [2024-25 Performance](https://www.hhs.org.uk/about-us/how-are-we-performing/2024-25-performance-information/)
- [Contact Us](https://www.hhs.org.uk/about-us/contact-us/) - Email and telephone Email: info@hhs.org.uk Telephone: 0300 303 5770 Telephone lines are open on Mondays 9.00am to 4.00pm, Tuesday - Friday 9.30am to 4.00pm Out of hours emergency repairs number: 0300 303 5770 option 1 Offices Our offices at 51 Scotland Road are closed for walk-in enquiries but customers who would like to make an appointment can do so by choosing
- [Report a repair](https://www.hhs.org.uk/your-home/report-a-repair/) - We want you to be happy in your home, and that includes ensuring that repairs are done quickly and to a high standard. We can only do this if you tell us if there is a repair needed in your home. We calculate performance to monitor how our contractors are meeting targets. During quarter 3
- [Service Charges](https://www.hhs.org.uk/your-home/your-rent/service-charges/) - Some of our properties may have a service charge. These charges typically cover the cost of services received by residents for things such as lighting and heating in communal areas, landscaping, the maintenance of parking areas, door entry systems, lifts, fire alarms and equipment and other charges associated to the property or locality. The service
- [Paying my rent](https://www.hhs.org.uk/your-home/your-rent/paying-your-rent/) - It is a condition of your Tenancy Agreement with us that you pay your rent regularly and on time. Rent is due each Monday, but you can pay monthly if you pay in advance or set up a direct debit. In order to make paying your rent and service charges both safe and easy, we
- [Housing Officer Site Inspections](https://www.hhs.org.uk/your-home/your-housing-officer/housing-officer-site-inspections/) - See the Your Home, Your Voice page for more information: Your Home, Your Voice We aim to carry out site inspections of shared spaces once every 3 months. This is to make sure that the area in which you live is safe, free from hazards and well maintained. If you wish to join your Housing
- [Home Safety](https://www.hhs.org.uk/your-home/home-safety/) - Your safety and the safety of your home is very important to us Please click the link below to read our Customer Safety Guide to make sure you and your home are as safe as possible Customer Safety Guide Gas If you think you have a gas leak call 0800 111 999 immediately. If you smell gas:
- [Fire Door Safety](https://www.hhs.org.uk/your-home/home-safety/fire-door-safety/) - Your flat main entrance door is a fire door and is essential to keep you safe, your household and neighbours too. Click the link to see more about how to keep safe: Fire Door Leaflet
- [Data Protection and GDPR](https://www.hhs.org.uk/about-us/policies-and-strategies/wellbeing-and-general-policies/data-protection-and-general-data-protection-regulation-gdpr/) - Click here to see HHS's Customer Privacy Notice. GDPR Policy and Data Retention Schedule. The UK General Data Protection Regulations (GDPR) took effect from 25th May 2018 and changed the way we deal with customer, employee, stakeholder and partner data. UK GDPR gives consumers more control over their information and stronger rights to be informed about how
- [Newsletters to Residents](https://www.hhs.org.uk/about-us/newsletters-to-residents/)
- [My HHS Login](https://www.hhs.org.uk/my-hhs-login/) - My HHS is our new Customer Portal - still in development, with new features to be included If you are a regular user of the old customer portal and would like to be involved in testing the new MyHHS, please contact us Email: info@hhs.org.uk In the meantime, if you would like a statement of your
- [Privacy Statement](https://www.hhs.org.uk/privacy-statement/) - Coming soon
- [Your Housing Officer](https://www.hhs.org.uk/your-home/your-housing-officer/) - HHS Housing Officer List (updated October 2025) Scheme/Road Name Town/Village Housing Officer Alder Close Eaton Socon Heni Kralik Ancient Meadows Bottisham Karen Howes Bar Lane Stapleford Abi Adagun Beck Road Isleham Karen Howes Beresford Road Ely Karen Howes Bowers Terrace Sawston Abi Adagun Bowker Close Newport Sara Hamidie Ashtiani Bradmore Court Cambridge Abi Adagun Brick
- [Our Customer Strategy](https://www.hhs.org.uk/about-us/policies-and-strategies/our-customer-strategy/)
- [Our Corporate Strategy](https://www.hhs.org.uk/about-us/policies-and-strategies/corporate-strategy/)
- [Executive Team](https://www.hhs.org.uk/about-us/executive-team/) - The day-to-day operation of the Society is delegated to the Chief Executive and Executive Directors Matt Thomas, Chief Executive Matt joined Hundred Houses as Chief Executive in August 2018. Matt has 20 years’ experience in social housing, starting as a Housing Officer, followed by senior roles in both housing management and asset management. In recent years
- [Our Partners](https://www.hhs.org.uk/our-partners/) - New page in development
- [About Us](https://www.hhs.org.uk/about-us/)
- [Bid for improvements](https://www.hhs.org.uk/community/bid-for-improvements/) - Have you ever noticed an area of your community that could do with a makeover? Noticed a particular problem around where you live? Or do you have an idea about what would improve where you live? If this is the case then you can do something about it – you can make a tenant bid....
- [Renting a home](https://www.hhs.org.uk/find-a-home/renting-a-home/) - Home-Link Home-Link (www.home-link.org.uk) is the choice based lettings scheme for council and housing association properties in the Cambridge region. When one of our homes becomes available, it will be advertised on the Home-Link website along with all other available council and housing association properties in the region. If you are eligible, you can bid for
- [Ending your Tenancy](https://www.hhs.org.uk/your-home/ending-your-tenancy/) - Most people need to move home at some point in their lives You may need somewhere larger because your family is growing, or somewhere smaller because your family has grown up and left home. You might also wish to purchase a home. If you wish to end your tenancy or lease let us know as soon
- [Safety checks](https://www.hhs.org.uk/your-home/repairs-and-improvements/safety-checks/) - Gas Safety checks Every year we are required by law to carry out gas safety checks to ensure our appliances are safe and working properly. When an engineer does a gas safety check they’ll record the checks they carry out on a form. This is called a Landlord Gas Safety Record, and it should list all of the
- [Responsibilities](https://www.hhs.org.uk/your-home/repairs-and-improvements/responsibilities/) - As your landlord we are responsible for some of the repairs and maintenance to your home; however some of these responsibilities are yours as the tenant. An overview of landlord and tenant repair responsibilities are below (always check your tenancy agreement for full details) Our Responsibilities We are responsible for maintaining the structure of your
- [Emergency repairs](https://www.hhs.org.uk/your-home/repairs-and-improvements/emergency-repairs/) - What is an Emergency? An emergency is a repair which threatens your health, safety or security or could cause significant damage to your home including flooding or total loss of electricity or water. During office hours please report an emergency by calling: 0300 303 5770 If you need an emergency repair outside of our opening hours,
- [Home Contents Insurance](https://www.hhs.org.uk/your-home/your-tenancy-2/home-contents-insurance/) - Why do I need home contents insurance? If you are a tenant who rents, it is unlikely your landlord will cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on
- [Our new developments](https://www.hhs.org.uk/find-a-home/our-new-developments/) - New homes for local people in Stretham and Gamlingay We were very excited to be able to offer some brand-new homes to our customers during 2024-25. The 11 new homes we took ownership of are all fantastic. Initially, we purchased 6 homes on a lovely development in Stretham, consisting of 2 houses and 4 bungalows.
- [Inclusion and diversity](https://www.hhs.org.uk/about-us/policies-and-strategies/inclusion-and-diversity/) - Hundred Houses is committed to providing and promoting equality for all people within all its business activities and aims to eliminate all forms of discrimination. We recognise the rich diversity of the people that we work with, and we aim to treat all with dignity and respect. We are working to create a positive environment so
- [Benefits & Universal Credit](https://www.hhs.org.uk/help-support/benefits-universal-credit/) - Universal Credit Universal Credit is a monthly payment to help with your living costs. You may be able to get it if you’re on a low income, out of work or you cannot work. Universal Credit is replacing the following benefits: Child Tax Credit Housing Benefit Income Support income-based Jobseeker’s Allowance (JSA) income-related Employment and
- [Repairs & Maintenance](https://www.hhs.org.uk/your-home/repairs-and-improvements/) - We want you to be happy in your home, and that includes ensuring that repairs are done quickly and to a high standard We can only do this if you tell us if there is a repair needed in your home Some repairs are our responsibility and some are yours. We will ensure repairs that are
- [Selling a Home](https://www.hhs.org.uk/find-a-home/selling-a-home/) - What do I do if I want to sell my home? You may sell your home but you must let us know in writing if you want to move. Your lease will specify the terms, which usually allow you to either sell the part of the home you own, or if you are able to
- [Community](https://www.hhs.org.uk/community/) - As well as giving you opportunities to be more involved in reviewing how we provide services, we also want your communities and neighbourhoods to be great places to live in and visit In this section we describe in more detail the valuable work carried out by the Customer Scrutiny Panel and the Customer Forums for all
- [Our communities](https://www.hhs.org.uk/our-communities/) - We work in a defined area which covers a range of communities, and have good connections to various local organisations, partners, communities and people. We recognise that by working together we can have a greater impact, and through our sustainability strategy we aim to promote our work and influence on becoming and adopting more sustainable
- [Our homes](https://www.hhs.org.uk/our-homes/) - We own and manage around 1,300 homes within 50 miles of Cambridge and have a programme to build more homes. Through our asset management strategy we aim to improve the environmental impact of our older homes. We aim to ensure that all new homes that we build are able to adapt and evolve to the impacts of
- [Our residents](https://www.hhs.org.uk/our-residents/) - We will work with our residents to help them become more sustainable over the period of our strategy. Through our work we will provide a range of measures which will enable them to reduce their environmental impact in an affordable way. Examples include: Advice and awareness on energy efficiency through our partners Pilot projects using renewable
- [Our operations](https://www.hhs.org.uk/our-operations/) - We are working to improve sustainability at our offices, involving our employees and stakeholders so that we do this as environmentally, socially and affordably as possible. Examples include: Employee training Recycling in the office Conserving energy and water in the office Reviewing business travel e.g. by using bikes, conference calls or online meetings where possible Communicating and publishing
- [Altering your home](https://www.hhs.org.uk/your-home/repairs-and-improvements/altering-your-home/) - You may carry out improvements to your home as long as you get our written permission before you start any work, and provide us with a plan of what you want to do, what materials/installations you will be using, who will do the work and how long it will take. We will not refuse permission
- [Accessibility](https://www.hhs.org.uk/accessibility/) - We have made every effort to make our website accessible and easy to use for everyone. Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience. If you have any problems using this website please contact us at Info@hhs.org.uk To assist with website accessibility the following options may
- [Staircasing](https://www.hhs.org.uk/find-a-home/staircasing/) - What is Staircasing? If you own a share in your home under a shared ownership lease, you might be interested in going through the process known as staircasing, which enables you to own a greater proportion of your property. This is a brief explanation about how it works. To start with, you will need to
- [Positive Action Fund](https://www.hhs.org.uk/help-support/positive-action-fund/) - Have you heard about our Positive Action Fund? We have set aside a budget to offer help to our customers on low incomes or in financial difficulty to provide small scale, one off payments. These payments can help with essential living costs and be for: ✓ Furniture, white goods and small household appliances ✓ Carpets,
- [Find a Home](https://www.hhs.org.uk/find-a-home/)
- [Accreditations](https://www.hhs.org.uk/accreditations/)
- [Test Form](https://www.hhs.org.uk/test/)
- [Governance explained](https://www.hhs.org.uk/about-us/board-and-committee-members/governance-explained/) - Governance is the name generally given to the framework of rules, practices and standards by which our Board controls, directs and monitors the work that Hundred Houses provides. Our Governance framework consists of - Rules; Financial Regulations and Scheme of Delegations. This is very important, as the Board must be accountable for the services Hundred Houses provides, such as
- [Joining the Board](https://www.hhs.org.uk/about-us/board-and-committee-members/joining-the-board/) - From time to time vacancies occur on our Board, the following gives information about the process and how to apply. What we're looking for We are looking for potential candidates to have one or more of the following areas of experience and all of the basic requisites. Most importantly we need members who can commit
- [Rent arrears](https://www.hhs.org.uk/your-home/your-rent/rent-arrears/) - What to do if you have difficulties paying your rent There are many reasons why you may from time to time have problems paying your rent. Examples might include: a new baby redundancy or change of job resulting in less income separation / divorce from your partner an unexpected large bill What happens if I have difficulty paying
- [FAQs](https://www.hhs.org.uk/faqs/)
- [Page builder](https://www.hhs.org.uk/demo-page/) - Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.
- [Help & Support](https://www.hhs.org.uk/help-support/)

## Categories

- [Uncategorised](https://www.hhs.org.uk/about-us/news/category/uncategorised/)