During 2024 we launched our customer engagement, feedback and influence model, which explains our approach to hearing feedback from our customers. We launched this to make it easier for our customers to communicate their feedback with us and for us to ensure feedback is heard.
We call this ‘Your Home, Your Voice’ (YHYV).
The aim of YHYV is to listen to you, our customers, and to give you the space and opportunity to make your voices heard.
To see the programme of YHYV events, click the link below:
YHYV Schedule 2026 July – Dec
Due to employee resource shortages within the Housing Team, some of our planned Your Home, Your Voice engagement events may need to be cancelled or postponed. Where we do have to postpone events, we will contact customers by text message in advance to let you know events will not be going ahead.
We always love to hear feedback from our customers, so if you do want to share any feedback with us, please do continue to contact us via the normal routes.
We apologise for any inconvenience and thank you for your understanding.
At all YHYV events, we will aim to ask:
- What does HHS do well?
- What could HHS do better?
- Is there anything you want to feedback or discuss today?
There will be a variety of formats, including:
YHYV drop-in sessions
Where we have a high density of homes in one area, we will hold drop in events in these communities. This will allow you to know the time and place that you can come and see your Housing Officer.
We hold drop-in events within the communities below on a regular basis:
Bridgacre
Harvey Road
Coach House Court
Freeman House
Vinter Terrace
Parkside
Fallowfield
Chesterton
These events will be attended by the Housing Officer but led by the tenants as an open forum to discuss matters that are important to you. This feedback will be collated and responses to these enquiries will be documented on the ‘YHYV You Said, We Did’ form and communicated to residents.
YHYV – ‘On the Road’
In order to reach as many customers as possible, ‘Your Home, Your Voice: on the road’ events will be held that consist of us visiting schemes/ communities, particularly focusing our smaller schemes/ communities and those without an office/common room on site.
YHYV – ‘Online’
We can hold online sessions on Teams and/or Zoom that can allow a further opportunity for engagement for those customers who either have limited access to transport or who work during the day and would prefer an evening session.
YHYV – ‘Estate Walkabout’
Customers will be advised of which week the Housing Officer will be at the scheme and can call HHS to book a slot to meet them there.
‘Community Coffee Morning’
We hold a community coffee morning at the office every month which is open to all residents, not just HHS customers. This takes place every month and is arranged by our customers, with a Housing Officer available at each meeting. For upcoming dates see Social Activities.
Customer Engagement Forums
For one-off opportunities to share your views on a particular topic, click the link below:
Customer Forums and Focus Groups
